Refund and cancellation policy
Last updated: 1 June 2026
Scope
This policy applies to fees and deposits for financial auditing and related assurance engagements with East Lantern Audit Office, including statutory audits, readiness reviews, internal control assessments, and agreed-upon procedures. It does not cover products, subscriptions, or goods we do not sell.
Eligibility overview
Refunds depend on how far the engagement has progressed, whether fieldwork dates were reserved, and whether work product (planning memos, testing, draft findings, or reports) has already been delivered.
Timeframe for requests
Refund requests should be sent in writing to hello@routinginfrastructure.digital within 14 days of the event giving rise to the request (for example, cancellation confirmation or invoice date in dispute).
Deposits
Planning deposits paid after engagement acceptance are applied against the final fee. If you cancel more than 15 business days before the scheduled start of fieldwork, we refund the unused deposit minus administrative costs capped at 10% of the deposit. Cancellations inside 15 business days forfeit the deposit to the extent we cannot reassign the reserved team days.
Full and partial refunds
- Full refund — if we decline or withdraw before substantive work begins for independence or capacity reasons on our side.
- Partial refund — if you cancel after planning has started; we invoice time incurred at agreed rates and refund the remainder of prepaid amounts.
- No refund — for fees covering work already performed, issued reports, delivered findings letters, or completed agreed-upon procedures.
Non-refundable items
Third-party confirmation fees already incurred, courier costs for inventory attendance, and specialist translations commissioned with your written approval are non-refundable once spent.
Rescheduling
You may reschedule fieldwork once without penalty if you give at least 10 business days’ notice and alternative dates fall within the same reporting season. Later or repeated reschedules may incur a rescheduling fee stated in the engagement letter.
No-shows
If key client personnel are unavailable for agreed inventory observation or management interviews without timely notice, reserved days may be billed and are not refundable.
Work already started
Once substantive testing or observation has begun, fees for completed stages remain due. We will provide a status summary of open items if the engagement ends early by mutual agreement.
Refund process and method
Approved refunds are processed within 20 business days to the original bank account or payment method. We confirm the amount in writing before transfer.
Processing time
After we receive a complete written request, we acknowledge within five business days and decide within ten further business days, unless the engagement letter sets a different timetable.
How to contact us
Refund and cancellation requests: hello@routinginfrastructure.digital, phone +81-1-385-1344, or post to 176 S West Street, 泉村, 石川県, Japan. Include your engagement reference and invoice numbers.